Contact Center Technology Links

The following links represent a cross section of contact center technology and is not meant to represent a complete listing. The purpose is to provide the viewer with a "taste" of the contact center technology available. VANIR CONSULTING is not affiliated with any of the technology listed.

For additional Contact Center Information go to the International Customer Management Institute.

ICMI Magazine Industry Links

Virtual" Queuing Technology

Virtual Hold Technology

Manpower Planning and Workload Forecasting

VERINT - Impact 360 NICE Aspect eWorkforce Management

Contact Center Speech Solutions


Virtual Contact Center/Enterprise Solutions

Cisco - see unified call center Products

Quality Monitoring, e-learning, Products

Verint - Impact 360