Contact Center Technology Links
The following links represent a cross section of contact center technology and is not meant to represent a complete listing. The purpose is to provide the viewer with a "taste" of the contact center technology available. VANIR CONSULTING is not affiliated with any of the technology listed.
For additional Contact Center Information go to the International Customer Management Institute.ICMI Magazine Industry Links
Virtual" Queuing TechnologyVirtual Hold Technology
Manpower Planning and Workload ForecastingVERINT - Impact 360 NICE Aspect eWorkforce Management
Contact Center Speech SolutionsInteractions
Virtual Contact Center/Enterprise SolutionsCisco - see unified call center Products
Quality Monitoring, e-learning, ProductsVerint - Impact 360