Vanir (/ˈvɑːnɪr/; singular Vanr) are a group of Norse gods associated with wisdom, nature, and the ability to see the future
VANIR CONSULTING'S vision is to provide customer experience center expertise to assist your company in delivering the most cost efficient and effective operation.
Whether you are a Fortune 500 company or a startup looking for assistance, VANIR CONSULTING has the expertise to get you there. We don’t just recommend changes. We stay and implement as an extension of your organization.
Our team has extensive experience in the contact center industry with over 30 years in management and executive positions with companies like, MCI Telecommunications, IBM Corporation, United Health Care, Telstra, and Cardinal Health. Our experience and expertise crosses all aspects of customer experience centers including strategy development and implementation, operations management, outsourcing, offshoring, learning, customer satisfaction, quality measurement, risk management and business continuity.
We specialize in contact center performance improvement, and also have experience in process and productivity improvement in back office work types.